No one has time to think anymore —
Truly Think.

Grocery retailers today are faced with unprecedented challenges and disruptions. Digitally connected and empowered consumers shop more locations, spend more online and expect relevant, personalized offers and information.

Engaging with your shoppers on a 1:1 level is a complex initiative.  The Relationshop® Team has deep, inside-experience within grocery chains that enables us to quickly understand your unique business challenges and guide you through design and implementation of a comprehensive strategy for personalizing the digital customer experience.

Digital Experience Roadmap

Grocery retailers must be able to rapidly adapt to customers’ evolving digital expectations.

 Understanding the steps needed to create a seamless, personalized mobile and web experience is a considerable challenge. Multiple, disconnected systems, lack of data integration and outdated platforms fall short of creating an optimal customer experience.  Our team of digital engagement experts can create a detailed roadmap that leads to a seamless, digital customer experience that enhances your brand.

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Targeting & Personalization Strategies

We are passionate about helping retailers realize the full promise of 1:1 customer engagement.

 Our experience has shown that the more relevant the message or offer, the better the response.  It starts with customer data, and we have solutions to help you easily access your data insights to deliver omni-channel strategies and personalized customer engagements. Our team develops effective, custom program strategies unique to your business. Once designed, we will execute, measure and evolve the programs to maximize results and returns.

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Loyalty Programs

Loyalty Reimagined: We help grocery chains create new loyalty programs or re-imagine their existing one. 

We’ve seen countless programs become stale and undifferentiated, which leads to loyalty being an expense without a positive contribution to sales. A re-imagined program creates more value for the customer, increases engagement and ROI.

So whether new or reimagined, our team can help create a holistic and digitally enabled loyalty experience. Our proven process starts with in-depth discovery that leads to strategy, program design and ROI modeling. We can also work cross functionally with your teams to support technology implementation, employee training, enrollment and onboarding. From discovery and design to launch and on-going execution, we can help you reimagine customer loyalty.

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